Privacy Policy

Introduction

Snapbug (“we,” “us,” or “our”) operates the website snapbug.ai, the Snapbug SDK, Desktop application, Chrome extension, and RecorderApp (collectively, the “Services”). This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data.

Snapbug is a local-first tool. Your debugging data stays on your machine. We do not operate cloud servers that store your application data, network logs, crash reports, or screenshots.

1. Snapbug SDK (Android, iOS, Flutter, React Native)

The Snapbug SDK is embedded in your mobile or multiplatform application. It collects the following data for debugging purposes:

• Network requests and responses (URLs, headers, status codes, bodies)
• Analytics events
• Crash reports and stack traces
• Screenshots and screen recordings
• Shared preferences / local storage entries
• Device metadata (OS version, device model, app version)

All of this data is transmitted exclusively over a local WebSocket connection (port 9023) and HTTP (port 9024) to the Snapbug Desktop application running on the same network. No data is sent to Snapbug’s servers or any third-party cloud service.

2. Snapbug Chrome Extension

The Chrome extension captures:

• Screenshots and annotated images of web pages
• Screen recordings
• User-created annotations and notes

This data is stored locally in the browser’s IndexedDB and transmitted to the Snapbug Desktop application via a local WebSocket connection. No data is uploaded to external servers.

3. Snapbug Desktop Application

The Desktop application receives and processes debugging data from connected devices and extensions. All data is stored in a local SQLite database on your machine.

Optional AI features: If you enable AI-powered analysis (e.g., root cause analysis, fix suggestions), data is sent to the AI provider you configure (such as OpenAI, Anthropic, or Google). You provide your own API key, and the data is sent directly from your machine to the provider. We do not proxy, store, or have access to these requests.

4. RecorderApp

RecorderApp captures mobile screenshots and screen recordings for bug reporting. All captured media is processed and stored locally on the device. When shared, data is transmitted to the Snapbug Desktop application over a local connection.

5. Website (snapbug.ai)

When you visit our website, we may collect:

• Standard web analytics data (page views, referral source, browser type)
• Cookies necessary for website functionality
• Information you voluntarily provide (e.g., email address when contacting us)

We use this data to improve our website and understand how visitors interact with it. We do not sell your personal information.

6. Third-Party Services

Snapbug integrates with third-party AI providers only when you explicitly configure your own API key. These providers may include:

• OpenAI
• Anthropic
• Google (Gemini)

When you use these integrations, data is sent directly from your machine to the provider under their respective privacy policies. We do not act as an intermediary and have no access to the data you send.

7. Data Retention

Because Snapbug is a local-first tool, your debugging data is stored on your own machine and devices. You control retention by managing your local database and files. We do not retain any of your application debugging data on our servers.

Website analytics data is retained for up to 26 months. Contact information you provide is retained until you request its deletion.

8. Your Rights (GDPR & CCPA)

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate data.
• Deletion: Request deletion of your personal data.
• Portability: Request your data in a portable format.
• Opt-out: Opt out of the sale of personal information (we do not sell your data).

To exercise any of these rights, contact us at hello@snapbug.ai. We will respond within 30 days.

9. Children’s Privacy

Our Services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us at hello@snapbug.ai and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@snapbug.ai.